Privacy & Data Governance

Our firm operates on the fundamental principle of uncompromising discretion. We recognize that securing premium health insurance and providing ongoing medical advocacy necessitates the handling of highly sensitive personal and medical data. This Privacy Policy protocol outlines our strict methodologies for data stewardship.

I. Information Architecture

In the execution of our insurance brokerage services, we collect distinct tiers of information:

• Personal Identifiers: Legal names, dates of birth, residential addresses, and contact information.
• Medical Underwriting Inputs: Medical history, prescription utilization, pre-existing conditions, and physician relationships required for policy selection and underwriting (constituting Protected Health Information under HIPAA).
• Communication Data: Email correspondence, SMS opt-in records, and digital telemetry required for secure portal access.

II. Stewardship & Carrier Transmission

Data is utilized exclusively for the advancement of securing and managing your health insurance coverage. We do not engage in data brokering, nor do we monetize client information for third-party marketing.

Transmission of data is strictly limited to licensed health insurance carriers, medical underwriting departments, and essential healthcare providers during claims advocacy. All digital transmissions containing sensitive medical inputs are executed via AES-256 encrypted channels.

We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes. Mobile information will only be used to provide the services requested and to communicate directly with you in accordance with your consent.

III. Telecommunications & TCPA Compliance

In accordance with the Telephone Consumer Protection Act (TCPA), Short Message Service (SMS) communications are sent only to individuals who have provided prior express written consent. Messages are sent by EKS HEALTH SOLUTIONS and may include insurance quotes, policy updates, enrollment deadlines, and scheduling notifications. Message frequency may vary. Msg & data rates may apply. Recipients may opt out at any time by replying STOP or request assistance by replying HELP.

IV. Regulatory Alignment (HIPAA & State Law)

Our protocols are continuously audited to ensure strict compliance with the Health Insurance Portability and Accountability Act (HIPAA), safeguarding your medical privacy. Furthermore, we adhere to the Gramm-Leach-Bliley Act (GLBA) and relevant state privacy mandates, including the CCPA where applicable, ensuring comprehensive protection of your financial and health data.